Frequently Asked Questions
Everything you need to know about your Mokwheel e-bike experience.
How long does shipping take for a Mokwheel e-bike?
Most orders are processed within 1-2 business days. Depending on your location, transit time typically ranges from 3 to 7 business days via our premium freight partners.
What is the return policy if I am not satisfied?
We offer a 15-day return policy for unused bikes in their original packaging. Please note that a restocking fee and return shipping costs may apply.
Do Mokwheel e-bikes come with a warranty?
Yes, every Mokwheel e-bike is backed by a 2-year limited warranty that covers manufacturing defects in the frame, motor, battery, and electrical components.
How far can I travel on a single charge?
Depending on the model, terrain, and pedal-assist level used, our e-bikes typically offer a range between 45 to 80 miles per charge.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you pay over time.
Are Mokwheel e-bikes water-resistant?
Our bikes feature an IPX5 water-resistance rating, meaning they are protected against light rain and splashes. However, they should not be submerged or cleaned with high-pressure washers.